VoIP Hardware compatible with PBXPress:
VoIP Phones	VoIP Adaptors	Softphones	Video Phones	VoIP Gateways

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PBXpress - Call Recording VoIP PBX

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Some Unique Features of PBXpress:

• Multiple VoIP and PSTN backups for bullet-proof reliability.
• 911 emergency dialing over a PSTN line.
• Extensive call recording and archiving.
• Dynamic cluster architecture with self-adjustable topology and auto-configuration.
• AJAX Operator Console.
• Highly scalable: 2 FXO, 4 FXO, Single or Quad T1/E1 units are available.
• Secure and easy to use Firewall/NAT bypass.
• Uses SIP phones/adaptors with automatic detection and configuration.
• Voice Mail.
• Auto Attendant.

Other Features of PBXpress:

• Voice/Data logging.
• Caller ID with call annotation to detect incoming and outgoing numbers.
• All incoming and outgoing calls are logged.
• Long distance routing through VoIP.
• VoIP-VoIP and VoIP-PSTN backup.
• PBXpress is not tied to a specific VoIP provider or existing network hardware.
• ACD Queues.
• Music On Hold.
• RADIUS Accounting.
• Configuration Backup/Restore on/from CD or DVD media.
• User's interface in English, French, Italian, Russian, Czech, Spanish, Norwegian, and Swedish.

What Is PBXpress?

If the telephone system in your organization is based on a legacy PBX (Private Branch Exchange) that uses old style telephone lines then PBXpress can offer a range of affordable products that will enhance your corporate telephony infrastructure while dramatically reducing overall capital and operating costs. PBXpress products are at the forefront of the next generation of VoIP based PBX replacements that offer tremendous benefits by consolidating your organization's data and telephony capabilities to a single network.

Here are few of the many benefits of migrating to PBXpress VoIP:

Operating Cost Reductions.

Call charges are drastically reduced for IP based traffic to and from remote offices. PBXpress will use a reliable VoIP connection if it is available or it will fall back to a PSTN connection.

A major operating cost of legacy telephony systems is the required intervention by IT managers or technicians when staff moves around the organization. In a PBXpress VoIP network each user is immediately recognized by handset or log on.

Minimum Investment Risk.

Minimum investment is required to get started since the PBXpress VoIP technology is embedded in your existing corporate data network. Your company can invest in a PBXpress and just a few SIP handsets to begin with. Subsequent telephony system expansion is as simple as plugging extra handsets into your existing LAN connections.

Installation Cost Reductions.

Our PBXpress models are among the least expensive on the market and hardware installation is so simple that there is no need to employ technicians or specialists. Just three cable connections are needed for many installations. Software configuration is done via your corporate intranet and this is also a simple procedure that does not require specialist staff. All of this equates to significantly reduced installation, upgrade and operating costs compared to legacy PSTN-based PBXs.

Improved Employee Productivity and Control of Telephony Traffic.

The wealth of enhanced telephony user features that arrive with PBXpress will increase employee productivity while the superb array of built-in call recording and archiving features will facilitate control of telephony traffic.

Flexibility and Upgradeability.

To upgrade legacy PBXs a technician would need to physically visit the site and make wiring changes or even replace the unit. PBXpress is software based and so upgrades can be performed remotely via the internet.

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Some Further Details:

• Call Cost Reduction with no Sacrifice of Reliability.

PBXpress lowers the cost of your long-distance calls by automatically routing each call through the least expensive available VoIP long-distance provider. This is achieved with maximum reliability through a fail-safe sequential selection of:

1. Your preferred VoIP connection.
2. Any number of backup VoIP connections.
3. If no VoIP connections are available then a backup PSTN connection is selected to guarantee that your call goes through.

• Emergency 911 Dialing

Unlike most other VoIP PBXs PBXpress transparently supports emergency 911 dialing through a backup PSTN connection.

• Automatic Recording of all Incoming and Outgoing Calls.

PBXpress is uniquely designed to provide non-intrusive recording of all phone calls in both directions. An option is available to record each party in a separate audio channel. If this option is enabled the remote party will be recorded in the left channel of an audio file while the local party will be recorded in the right channel of the same file.

PBXpress can be configured to comply with local laws and regulations that require you to notify either party that the call is being recorded. It can be configured to play a call recording notification automatically. Several standard call recording prompts are available. Here are two examples:

• 'This call may be monitored and recorded.'
• 'To ensure the highest level of customer service, this call may be monitored and recorded.'

There is also an option to record your own prompts.

• Automatic Backup to CD or DVD.

PBXpress can easily be configured to make a periodic back-up of all conversations onto CD or DVD media. CD-R/RW and DVD±R/RW formats are supported.

You can create a CD or DVD archive of all phone conversations within your organization and with the outside world using just a few mouse clicks. Each CD or DVD is given a unique label. This allows you to easily find the conversation you need. You can access your archived data using the PBXpress device or any PC.

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Suggested Configurations

You can assemble a PBXpress machine to match your own requirements. The following sample configurations demonstrate what you can get with different hardware from low-end to hi-end.

* Assumptions:

• One business day is 8 hours long.
• There are 5 business days per week.
• 1 month is approximately 176 hours.

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