PBXpress Warranty, Return and Replacement Policy

Warranty Information

If you order the LCD + CD combo
We provide a 30-day warranty on LCD + CD combo. All LCD displays are 100% tested at the factory. These displays are sensitive electronic components, and must be handled with care, especially concerning damage by ESD (electrostatic discharge). Any returned merchandise must be accompanied by an RMA (return material authorization) number. Please contact us to obtain an RMA.

Functional Defects - PBXpress shall replace any LCD that is found to be functionally defective, for a period of 30 days from the date of shipment. Please refer to "Replacement of Malfunctioning Devices" section for information on obtaining a replacement unit.

Cosmetic or Visual Defects - Cosmetic or visual defects must be reported and returned to PBXpress within 30 days of shipment. Please refer to "Replacement of Malfunctioning Devices" section for information on obtaining a replacement unit.

Warranty shall be void under the following conditions:
- signs of undue mechanical stress forced on the module
- broken LCD glass
- damaged LCD polarizer
- PCB eyelets damaged
- PCB conductors damaged
- circuit modified in any way, including addition or removal of components
- PCB tampered by grinding, engraving, drilling or application of coatings of any kind soldering to the bezel or modifying the bezel in any way.
The liability of PBXpress is limited to replacement or repair of the defective items on the terms set forth and shall not be responsible for any subsequent or consequential events.

Please note: modifying or damaging a product in any way VOIDS ALL WARRANTIES and no refund or replacement will be granted after inspection.
If you order an assembled PBXpress unit
PBXpress warrants assembled units to be in good working condition and free from defects in material and workmanship for a period of one (1) year. Please refer to "Replacement of Malfunctioning Devices" section for information on obtaining warranty service.

Please note: modifying or damaging a product in any way VOIDS ALL WARRANTIES and no refund or replacement will be granted after inspection.

Return Information

Any item purchased can be returned for a refund within 30 days of the original shipment date. PBXpress will not accept returns of non-defective merchandise beyond 30 days. Purchaser is responsible for all shipping fees. Refunds are issued on purchase price only.

To obtain a Return Authorization, please contact us specifying that you would like to return an item. Include the specific item you would like to return, the serial number, and the order number for the item.

Because a returned item can no longer be considered a new item, all returned items are subject to a 15 percent restocking fee.

We must receive the returned item within 45 days of original shipment. Damaged (physically or cosmetically) or abused items will not be accepted or refunded. All returned items will be inspected and tested before a refund is issued. We reserve the right to refuse to accept any return, which, at our discretion, has excessive damage.

Replacement of Malfunctioning Devices

We will exchange items purchased from us that are malfunctioning and still under the manufacturer's warranty. If you suspect your item is not functioning correctly, you must first contact us with a description of the problem, the order number, and the unit's serial number.

Under no circumstances will the PBXpress accept a return of a hardware product we have sold because the purchaser is not satisfied in some way with any promotion accompanying the device. The PBXpress sells hardware and any service promotion included with such hardware is provided as a free-of-charge gift to our customers.

If our support staff determines that a hardware problem can only be fixed by replacing a faulty unit, we will then issue an RMA.

Please be advised that, in most cases, we will ask that only the faulty unit (and not any additional items that may have come with the unit) be returned. For example, if it is determined that a telephone adaptor purchased from PBXpress must be returned, we may ask you to ship to us only the adaptor, and not the power plug, other cables, or documentation.

Purchaser has two options when returning a malfunctioning item:

Option 1 SWAP: The item may be returned to the address provided by our support team, with the RMA number clearly listed outside the packaging and, in some form, inside the shipping package. Upon inspection, a replacement item will be sent to the purchaser.

Option 2 INSTANT: The purchaser may buy the identical item from PBXpress, and include the issued RMA in the comments field on the web page when making a purchase. We will ship the item within one business day, using ground shipping only, unless the purchaser pays for expedited shipping. The purchaser must return the malfunctioning item to the address provided by our support team, with the RMA number clearly listed outside the packaging and, in some form, inside the shipping package, within 15 days. Upon inspection, the purchaser will be reimbursed the full price of the replacement purchase.

Please note that, under no circumstances, will the PBXpress reimburse international shipping charges, nor domestic shipping charges other than Standard "Ground" shipping.

Also note that the PBXpress will not accept return packages or process refund requests that do not comply with the RMA procedures detailed above.